A Coaching Skill That Will Increase Client Satisfaction

I’m so excited to share this week’s article with you…which actually isn’t an article at all – it’s a short video with some super-important coaching pointers for both beginner and advanced practitioners.

(Please excuse my workout clothes in the video – I get very nervous to do videos. The inspiration struck me right after a workout and I decided to just go with it before I chickened out!).

And if you’d like to watch more videos like this, join me in my Master Coaching and Facilitation FB Group – there are lots of goodies I share exclusively over there!

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State of the Union: The Transformational Industry

State of the Union: The Transformational IndustryThe Transformational industry that I love so dearly is rapidly changing right now, and I want you to know what you can do to ensure that you are a practitioner who is totally in integrity, totally fulfilled, totally doing the deep and sacred work you’re meant to be doing…and to ensure that you are one of the practitioners who will actually have staying power as we leap into the next decade of this industry.

Before I get to the critical pieces here, let me say this: I’m going to be sharing some hard truths, but with love and compassion. I want you to know that even with all of the critiques and hard truths I’ll be sharing, I absolutely love the coaching & transformational industries. It is one of the honors of my life to be one of the leaders of the industry. I believe there is so much goodness and so many wonderful practitioners. I believe that we are indeed making a very positive impact in the world. READ MORE

4 Sales Conversation “no-no”s

no-no-no-310x296Over the last few weeks, I’ve been sharing with you a lot of tools about successful enrollment conversation – because you can have the BEST marketing or referrals EVER, but if you don’t know how to have powerful sales conversations, none of that matters.

You need to master sales calls in order to make those sales.

Through the years, I’ve seen a lot of sales “mistakes” made by amazing entrepreneurs (myself included!) – mistakes that can cost you conversions, cost you potential income, and keep you from making the impact you’re meant to make.

Here are a few of the most common “no-no”s I see: READ MORE

7 Things I’ve Learned (the hard way) about Enrollment Conversations

lessons-learnedWhen I first started leading sales calls 12 years ago, I basically sucked. Big time.

I had no idea what I was doing…but more importantly – I had no idea whom I was supposed to be.

I was scared sh*tless (excuse my language) that I’d come off as stupid or pushy, and I thought I was supposed to show up as a know-it-all, emotionless salesperson who spoke with slick words and shiny-sounding surface ideas.

Luckily, that tactic failed pretty immediately, and it freed me up to do the real work of mastering enrollment conversations – of going deep to truly connect with my prospect and to lead sales calls that not only yielded business, but gave both my prospects and me a sense of integrity, empowerment and a knowing that something sacred and transformational had happened on that call.

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My successes & heartbreaks of 2017 + my commitment to you and me in 2018

2017 was a big year in so many ways – some happy, some sad, some easeful and some incredibly hard… I leveled-up in many ways…and that leveling up had it’s growing pains…

…but I can honestly say there has been so much learning and evolution from all of it.

I wanted to share some highlights, successes, heartbreaks and learnings from my personal & professional life over the last year…and then a special commitment with details on what you can expect from me in 2018!

In 2017, I:

–Completely filled ALL of my Programming! including my brand new Coach Training, my Ritual & Facilitation Training, and the Curriculum Lab:

The learning: I share this not to ruffle my own feathers (though I am definitely proud), but to let you know that I had been TERRIFIED to shift my main business focus towards training on building your business and yourself through delivering highest quality coaching, classes, and retreats. I thought it would take a few years to really catch on and for programming to fully fill, but it happened right away. This was such a huge lesson in following my heart, my desires, and my intuition…and putting a stake in the ground for what I believe in. I encourage you to do the same!

–Had my key team member leave the team (in the middle of a launch!):

The learning: I was so sad for Sophie, my long time Online Business Manager to leave the team to pursue a dream…and especially because it was right in the middle of the Sacred Depths launch! When Sophie first gave notice of her departure, I felt like everything would fall apart. But her and I planned for the transition for over a month; I took my time and interviewed numerous candidates; and most importantly: I somehow stayed calm. The result was an incredibly smooth transition and a new Business Manager (Sarah!) who rocks and has our Operations and Team in tip top shape!

–Launched 2 MAJOR trainings in one year (even though I “hate” launching!)

The learning: Literally for years I would not give myself permission to launch anything massive. I designed all of my programming to be rolling admission so that I wouldn’t have to undergo the intensive process of a launch – I like to have things feel calm and easy! But this year I felt so called to launch two big trainings. The learning is that I can do things even if they feel super uncomfortable….so long as they feel exciting and aligned!

–Got criticized cruelly and harshly by a workshop student (I cried for a full day)

The learning: I’ll save the long story on this one for another time, but for now I’ll share that I had an online workshop student rip me to shreds in an email. It really stung. I cried for pretty much a full day. I hated on myself and judged myself harshly that entire day. And even though I didn’t know this woman personally (over 200 people had participated in that workshop), I spent the day hating on her as well. But after that day…I found a higher perspective. I was able to see so clearly that the email wasn’t about me at all. I found compassion for the pain this student must have been in to write such a horrible email. This was so important for me on so many levels: I learned how to chill out over criticism and cultivate compassion no matter what.

–Took 2 weeks off ALL technology…and survived!

The learning: I’ve always been a big advocate of unplugging, but I really put myself to the test this winter break when I had SO MUCH going on in my business but chose to unplug anyway. It was dreamy. And so important for me and my wellbeing. I learned that my business can wait.

–Led my 21st retreat for a particular group of private clients that have been working with me for 7 years

The learning: First of all, there are no other groups in the entire coaching or transformational industry that I know of that have been together for 7 years. This is honestly one of the biggest accomplishments of my life and I am so proud of what I have created, together with this group of wise woman, magical clients. If you’ve ever been to a retreat with me, you know the transformation and growth in the room is like nothing else you’ve ever experienced. The learning here was more of another reminder for me that I have the ability (as we all do) to defy industry norms when I am working on something I am passionate about.

–Had a cherished, long-term client traumatically “break up” with me

The learning: This is something I’ve been lucky enough to have avoided in my nearly 20-year career…but it happened this year. It wasn’t easy. It was actually incredibly painful and draining. If you’ve been part of my community for a while, you know I’m a truth teller and always try to be as authentic with you as I can for your own learning and growth. So even though this is hard to share, I’m sharing it with you. Because I want you to know that it can happen. And if it does happen, it doesn’t mean you’ve done anything wrong or that you’re a bad practitioner. It simply means that sometimes sh*t happens. My learning was to be incredibly gentle with myself.

–Donated more money than I ever have before to causes that are important to me

The learning: Being able to give, and to give a LOT, feels AWESOME.

Between everything that is happening in the world, and all the lessons I’ve learned in 2017, it feels more important to me than ever before to use my voice and my work as a platform for healing, evolution, and deep change.

It feels more important than ever before to speak my truth.

It feels more important than ever before to stand strong for all I believe in.

For me. For you. For the world.

So here are my commitments to myself and to you for 2018:

1) I will be taking an even stronger stand for coaching and facilitation mastery because the industry needs practitioners like you who know how to create deep and real transformation with your clients.

2) I will continue to take a big stand for integrity in the coaching & transformational industries because there are too many industry practices right now that are out of integrity and not of service. My commitment includes continuing to only serve and support those I know I can help, doing everything I can to keep my marketing promises, only delivering the highest quality services, not inflating my rates beyond what is aligned, doing everything I can to make my business welcoming and nourishing to ALL people who want my support.

3) I will amplify under-represented voices and voices of color because it is a top priority for me to play my role in helping to raise up ALL human beings and to bring visibility to powerful voices that don’t always get heard.

4) I will offer you even more trainings, workshops and opportunities to master your coaching, ritual, facilitation and leadership skills…so be on the lookout because there is a LOT of awesomeness happening this year!

5) I will use my business to honor and take care of the earth by donating proceeds in ways that count, by being even more conscious of the resources I am using, and by continuing to share the message of honoring and holding the earth sacred.

6) I will continue to show up with my full heart to support you in all the ways I can (& find more ways for us to connect!)…a GREAT way to start is to join my Facebook Group if you haven’t already done so. It’s called Coaching and Facilitation Mastery: Tools And Skills For Better Client Results. I share a ton of resources over there and love to interact with everyone.

It’s going to be a powerful year, and I am just so excited that we are on this journey together.

I’d love to hear from you on your commitments in 2018 and what you are excited about it.

One of the Most Core, Foundational Coaching Principles, Period

In my eighteen years of coaching, teaching, and facilitating…in my 9 years of parenting and working to raise daughters who are secure, confident and at peace…and in my many decades of being a human being communicating with family, friends, colleagues, and strangers…I have learned quite a bit about what it takes to hold space for deep growth, transformation, evolution and aligned action taking.

There is, of course, a lot that goes into this: mastery of questioning skills and listening skills and acknowledging skills and strategizing skills and reflection skills; mastery of working with resistance and working with fear and working with self-sabotage and working with Shadow. READ MORE